OpenSupports is an open source ticket system for giving support to your clients. It provides you with a better management of your users inquiries. The software has tools to manage the tickets, like departments, staff members, custom responses, multi-language support.
- Responsive design
OpenSupports is responsive, that means it looks well in phones, tablets and desktop computers.
- Custom Responses
Don't repeat yourself. With our system you can customize your own templates to respond tickets.
- Articles and Topics
Create articles to solve your customer's frequently asked questions (FAQs), and to provide them with How-To Guides about your product or service.
- Staff members
Add as many staff members as you want, and assign each of them the set of departments they will respond.
Every ticket belongs to one department. You can assign each staff member a set of departments he will be in charge.
- File Attachments
Staff members and your customers can attach files to comments in tickets. You can decide the maximum size of these files.
- CSV Import
You can import users to your OpenSupports via a simple CSV file. Every row should have username, password and email.
You can easily see a log of all the last actions that have taken place in your OpenSupports website.
- Email Templates
You can customize your email templates for common actions in OpenSupports to look according to your company style.